Systems support Engineer

Posted 4 months ago

Job location: Bangalore

Responsibilities

  • At least 4+ years hands-on experience in relevant industry experience
  • Installation of operating systems like ubuntu/windows etc.
  • Domain joining the system .
  • creating user/group and attaching different levels of permission(admin)
  • Partitioning and merging of hard drive .
  • Enabling bit locker, backing up recovery key and retrieving them when user requests for it.
  • Updating the firm ware of BIOS/TPM etc.
  • Troubleshooting onedrive sync issues.
  • Trouble shooting issues related to system like , system is too slow , system is shutting down intermittently .
  • Trouble shooting issues related to office 365 .
  • Installing and configuring office 365(Outlook ,word. EXEL etc)
  • Installation and configuration of teamviewer/anydesk.
  • Interaction with customer care of vendors like DELL/lenovo/HP to trouble shoot issues and if necessary getting the hardware replaced.
  • Make sure patches are up to date on all systems.
  • Resetting local user/admin password on system.
  • Configuration/trouble shooting of LAN .
  • Configuration/trouble shooting of router/wifi.
  • Installation/configuration of endpoint protections like sohpos/cisco etc.
  • Replacement of RAM/hardisk on the system.
  • Implements warranty and support activities
  • Plans and implements system automation as required for better efficiency
  • Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
  • Maintain security, backup, and redundancy strategies
  • Proactively ensure the highest levels of systems and infrastructure availability.
  • Knowledge of Installation and configuration of firewall and switches a bonus

Requirements

  • Excellent verbal and written communication skills.
  • Decision-making
  • Information security
  • Analytical skills
  • Knowledge of systems engineering software tools
  • Attention to detail

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